By Jill Pfefer

How do you spend your time building your business? I bet some of the actions you take to build your business are direct while others are indirect. You may want to analyze and actually look at and the time you spend doing both your direct and indirect marketing.

Directly growing you business involves parties, opportunity interviews, one on one sales, follow up calls and building long term relationship with your customers. These activities directly result in making sales and having faster growth in your home party business. For example, up to ninety percent of your time should be spent on your income producing activities. Make it a goal to speak to at least 3 people a day about your home party business. This includes talking to people face to face. So many times we hide behind our computers and chat online but a solid contact is built more solidly face to face. Set goals whether they are having a party once or twice a week, 5 one on one sales or participating in a local event. Follow through with your goals by putting yourself out there and check off the milestones you have achieved each week.

Indirect activities include social media and email marketing. I admit, I was obsessed with social media a few years ago, I took many classes to keep up with the latest trends. I still think social media and email marketing are important to include in your marketing plan but should not be the only activity to grow your business. It is a slower and indirect form of growth and needs to be combined with your other income producing activites. Spending about 10 percent of your time behind the computer such as on Facebook is a great way to touch base, leave your remarks and keep your face infront of people. Set a timer and don’t get lost in the computer vacuum. Limit your networks so you don’t spread yourself too thin, it’s always better to focus in and do your job well than get inundated with too much.

Of course you must strike a balance with which you are comfortable with. Social media is a great way to support your income producing activities but don’t let it be your only means to growing your business. You got into this business because you love your product and supporting others so make sure you include face to face contacts and reaching people over the phone.

How do you balance your direct and indirect business?

By Jill Pfefer

It’s the beginning of the year and for some, a time to reflect.  A time to look back on the past and learn from it by planning a new future. Analyze what worked for you in your home party business and what things you need to change. What ideas come to you that you can actively pursue to take control and create a strong business year ahead.  The following are some ideas you can use to rekindle and/or spark this year by starting your year off with a blast!

1. I commend you for reading this blog post! Doing research on the internet in your field can help give you ideas that you may have never thought of before.  Look at other people’s suggestions and see how they like to book, sell and sponsor.  Maybe one person’s approach has shed some light on how you can tweak your own approach.  Maybe an idea comes to you that you would have never thought of on your own.  The internet is a wonderful resource you can use to rekindle or refresh your own ideas.

2. Attend your company’s webinars.  At Sydney Andrews we have several training sessions a month focusing on how you can improve on your sales and sponsoring.  Learn from the experts who have been successful through their own experiences.

3. Join in the conversation on Facebook.  Many of our Sydney Andrews consultants communicate through the fan page.  They share selling ideas, get to know eachother from a distance and enjoy  information and experiences amoungst themselves.

4. Many cities have DSWA (Direct Selling Women’s Alliance) meetings.  Go to a local meeting and get inspired by other consultants involved in a similar business. Many people in the home party business share similar successes in their business.

5. Attend a local home party and see in person how the consultant structures her party.  Does she have games, contests or incentives?  How did she display her product?  What was the big draw for the customers?  What other things can you learn from going to another home party?

6. Invite a fellow consultant either with your company or another company out to coffee. Someone who inspires you.  Have an informative meeting so you can both learn tricks of the trade from eachother.

7. Re-visit your why.  Every six months take a moment and realize the very reason you wanted to join this business. Set your goals and figure out how you will achieve them.  As I mentioned it is a great idea to do this every six months because circumstances change, your dreams and goals will change all the time.

8. Don’t forget that your excitment and enthusiasm is contageous! If you are feeling good about you and your business people will see you that way too!

Good luck and feel inspired! I’d love to hear your thoughts and suggestions on your inspirations in the home party business!

You just had an awesome party! You had a great turnout, with a generous hostess and you were able to drive up your sales to one of your most successful events! You had the time to explain why your product is the one of the best  and/or most unique out there and you walked away feeling that this party was a great success. Do you think the next time your customers need a similar product they will seek you out or go down the street to a store? What can you do to ensure that the repeat business will actually come back to you?

1. Explain how your product is unique. For example, Sydney Andrews jewelry is a custom designed jewelry line.  You can’t find these pieces at the local  mall or in a retail store. Therefore, if they are really enjoying their product and get lots of compliments on it and want to seek out other styles, they know that they have to come back to you to buy it.

2. When closing out the order at the party,  hand your customer a catalog, a business card or postcard with all of your contact information on it. Be sure to include your email, your website, your cell number and your facebook page on it. Make it easy for them to contact you in whichever way is easiest for them. Remind them when they order or reorder that their products will be shipped out almost immediately and it will be within a week when they receive it- in many cases it will be at their door before they even had the chance to get to the store!

3. Invite them to connect with you on Facebook. Facebook is a great way to stay connected and really get to know eachother through quick entries and photos. This business is all about building relationships and this is a great way to do that.

4. Create a Facebook customer group. Invite your customers to join you for discussions on the latest fashion or product tips. Offer special incentives or discounts and start discussions.  It’s great when you get the conversation going and people contribute and discuss amongst themselves too! Send out a message to this group at least once a month inviting them to come back and check out the latest and greatest. Again include all of your contact information making it easy for them to find you.

5. In your customer group, make sure you describe the reorder process on the wall, as well as on the discussion board, so people understand exactly what they need to do and how long it will take.

6. Create your own monthly newletter that they can subscribe to. Make sure you have good content in it not just self-promotion.  Gently remind them if they might need more product and add a link to your own website.  Also, include all the other contact information I mentioned above.

7. Send your customers a birthday card each year with a discount or a free gift order. Again, this is a great way to gently remind them of your business.

It’s better in the long run to build a relationship with a customer for $50.00 with someone who reorders every 6 months than to have a one time customer for $150.00. It’s all about connecting and building strong relationship with customer service.

Remember, to keep your information in front of them and with all the various methods of contacting people – different tools work for different people.  Try them all- email, texting, phone calls, postcards, newsletters and Facebook.  Remember, it’s not likely they’re going to dig out their receipt from the past to find you. If you make it convenient for them- all they will have to do is pick up the phone and the reorder will be complete. Do you want to share any ideas to keep the reorders coming back to you?

After spending 4 days in Los Angeles at the Direct Selling Women’s Alliance (DSWA) conference it was  evident that there are new trends in the home party plan industry.  In fact, direct selling in general has changed. People are looking  for a conversation rather than a presentation.

I believe a lot of this has to do with technology and the new era of social media. People are spending a great deal of time on their computers and smart phones and are not conversing as much in person. Therefore it seems that when people communicate with  technology they feel that they have to get straight to the point and offer their product as soon as possible before losing their audience. WRONG! So many times I see on Facebook , Twitter or 3rd party sites  the deal of the month or why their product is the greatest product on earth. WRONG!

Social media is not “sales” media.  Social media is about having a conversation and easing into a relationship with someone. This could be compared to dating.  People who are too forward about their intentions are usually a turn off.  Most people like to become friends before commiting to a serious relationship.  The same is true when selling a product.  Customers prefer to buy from people they like and trust. Engaging in a conversation is the best way to build upon a relationship and trust.

The trend today is about inviting people to learn about a topic or a product instead of convincing them to buy it. That’s why writing blogs, posting links and joining in the conversation are great ways to build your network. Wouldn’t you rather selling to an informed customer who really wants to buy your product rather than a customer who felt pressured to buy it?

What are some of your suggestions to starting a conversation and building relationships?

I love it when consultants come up with creative ideas as to how to get their product out there and get bookings for their parties. Being able to step outside the box can help you stand out above the rest. The following are examples of what some of the Sydney Andrews consultants have done to go the extra mile!

1. Tracy P. who happens to be a wonderful photographer as well as being a Sydney Andrews consultant has utilized her skills by photographing herself with each necklace and earring set. Every day I see a new posting on Facebook of her modeling the “jewelry of the day” She posts them at different times and different days of the week to capture various audiences.  She also posts recommendations and advice of what to wear with the jewelry and to what sort of occasion. I love this because it’s visual and interactive!

2. Missy P. is a brand new consultant.  She’s a teacher and asked her fellow co-workers at the school to “model” the jewelry.  This allowed her to have a preview to her grand opening party. The jewelry always looks best in person and what better way to get her friends and co-workers excited and curious the product.  Missy’s first party was over $1,000.00!

3. Diane K. has had success with asking for referrals.  When discussing the jewelry she may not make an immediate sale but she asks her new contact  if they might know someone else who would interested in the jewelry or hosting a party. Referrals are usually great leads because the person really wants to give a recommendation and be helpful.  Diane also asks it they would take her card and pass them around to which the person is more than happy to help out.

I’d love to hear some of your creative ideas to get bookings. 

March 24,2010  by Jill Pfefer

Whether your home based business is in direct sales or any other industry – I find it helpful to be organized and accountable in my work. The following are 5 basic tips that I do to keep on track. Many of us both work at home and run a household and it is important to be able to balance the two and feel successful in both arenas.

1. Don’t procrastinate- I do live by the saying “Do what you can today and don’t put it off until tomorrow”. It feels good to accomplish all that you can today because you never know what will come up tomorrow- especially with kids! Setting reasonable goals and finishing your tasks will give you a great sense of acheivement.

2. Write lists- I am constantly writing lists because I am a visual person. If I have written it down I can see the list in my head even if it is not infront of me. I find myself writing lists on sticky notes all over the house, which drives my husband nuts. Instead, I made a great discovery this week – I can keep an ongoing list on my blackberry which follows me wherever I go.

3. Learn something new- Each week I set a goal to learn something new. Whether it is a topic on social media (such as Facebook, LinkedIn or Twitter,) blogging, networking etc. I know I have gained something each week by accomplishing a new task or topic.

4. Clean your work area space- About 6 months ago I took an Incubator class with Ladies Who Launch. It was a wonderful class where I learned a great deal from fellow female entreprenuers and every week we had an assignment to help us grow our businesses. I thought the assignment of cleaning one area of your home/ work environment was a bit strange but I found it really helpful . It was sort of like a cleansing or a fresh start. I love to pile up stuff but it is amazing to have a clean slate! (OK, I admit, I still need to work on this!)

5. Make yourself accountable- whether it is a weekly task or something that is montly be consistent and just do it! For example, every Friday I try to go through my emails and delete the ones I no longer need. Another one is setting specific times like Tuesday and Thursday from 1:00-3:00 for phone calls to grow my business.

I hope these are helpful tips. I would love to hear how you organize yourself in your home based business!

Here are three things that should be included in an optimized social media profile. Have you done all three on yours?

1.Profile Photo: First (and I’ve said this before), make sure you include a picture of yourself as your profile photo. Not your kids. Not your dog. People aren’t doing business with them. They’re doing business with you. (By the way, make sure it looks like you and not the skinny version without gray hair that you’re walking around with in your head.  We’re going for transparency here, folks.) And don’t stand so far away from the camera that I can’t make out who you are, because you’re so tiny. An ideal profile picture is a headshot, which shows you from the top of your head, to halfway down your torso (or so). The sides of the photo frame your shoulders. You should be looking directly at the camera, so we feel like we have eye contact with you.
And this doesn’t have to be a professional photo, taken by a pro. My husband took my profile photo, and it works fine. Although if your company is offering photos this year at convention, be sure to get one taken. And the best part is, once the photo is taken, you should be using the same photo on all your social networking profiles (so people always know it’s you, no matter where they meet you), so you only need one good photo.

2.Use Your Real Name. Next, be sure your profile is in your own name. Not “Sue XYZ Company.” First of all, this is in violation of the terms of service for some social networks, such as Facebook. But second of all, it tells people that you’re there to sell them. And people don’t like to be sold on their social networks. By avoiding the alias, and using your real name, you can begin where you’re supposed to (and where it’s most effective)…at the point of the relationship. And people won’t run in the other direction when they see you coming, because they think you’re there to try and sell them something.
3.Website Links. Include your links to your personal website, and your blog if you have one. This is such an easy one, and yet I see people neglect it all the time. If you’ve got a personal website through your company, or a blog you use to market your business, make sure you’ve got a link to it on your profile. Both Facebook and Twitter give you an area to include a link…Twitter gives you one link, so include a link to your blog if you have one (personal website is 2nd choice, because typically when people click it, they want to find out more about YOU, not your products yet. An About page link is ideal.) On Facebook, you can include multiple links, so put them both up.
Your social networking profiles are the places that relationships online start. You meet people, listen to them, and get to know them. These can be a great place to introduce people to your business through conversations, as opposed to outright sales pitches. But there are things we can do to help that curiosity along, so people don’t run in the opposite direction because they feel like they’re going to be “sold.”

Take a minute today to go through your social networking profiles. Where can you make adjustments so that you come across as a human being, rather than a sales attack waiting to happen?

What tips do you have about profiles? Do you have any stories about your own profile, or the profiles of others that you’ve seen? Share your thoughts in the comments!

Jennifer Fong helps direct sales companies, direct sales professionals, and other home-based business owners leverage the power of social media to grow their businesses. A former direct sales company CEO, Jennifer is passionate about teaching direct sellers how to use social media tools to enhance their businesses in a strategic way. Visit Jennifer’s blog at http://www.facebook.com/l/d7813;jenfongspeaks.com and follow her on Twitter at http://www.facebook.com/l/d7813;twitter.com/jenfongspeaks

Below is a copy of the letter she wrote…..

I’m glad you like your bracelet and I LOVE hearing that you get so many compliments.

 I would LOVE to help you out for your Spring Gala. I have a proposition for you that would make it a win-win for both of us.

 Are you willing to host a party for me? Assuming you are, with just $300 in sales, you would earn $60 in FREE jewelry (20% of your total sales), which would be enough to “buy” the necklace of your choice to use as an auction item. In addition, I would be willing to donate the earrings to match.

 Hosting a party is easy. All you need to do is invite a few friends – think of all the people who have previously complimented you on your bracelet – and the jewelry sells itself. Actually, the average Sydney Andrews party is well over $500 in total sales. (I used $300 in the above example to be conservative). And, once you hit $500 in sales, the FREE jewelry reward bumps up to 25% – that would be $125 in FREE jewelry….enough for a silent auction item AND something for yourself!

 Let me know what you think…..

I thought the letter was clear, concise and upbeat.  I am optimistic that this will be a win- win for Amy T. by her booking a party and having the hostess gift be represented in the auction.

I would love to here your feedback on thinking “outside the box” and getting party bookings.

So are you making optimal use of the resources that your company provides?

Now it’s important to throw a little caveat in here. You should NOT be blindly sharing every single thing that your company provides as your own status update.  There is a difference between a Facebook PAGE for business (such as the one your company has created) and a Facebook PROFILE (your personal account on Facebook) that you use to network.  People resent being spammed by Facebook Profiles. Instead, your strategy for your Facebook PROFILE should be to provide content that your contacts value (that isn’t the specials, my friends.)  Let’s say you’re with a jewelry company.  If your company provides helpful tips on how to layer jewelry to achieve the latest styles, that might be something of interest to pass along.  If your company shares its philanthropic work, sharing the occasional post with a note about how proud you are to be associated with a company making a difference would be appropriate.

So let’s talk about some specific things that your company might share through its Facebook Page, and how you might use that effectively:

Specials – As I said earlier, your contacts do NOT want to be spammed monthly with your specials (be they sales, hostess specials, guest specials, recruiting specials, etc.)  Instead, use this information in a special group on Facebook you’ve set up just for customers and other interested folks who may be interested in more information about your products specifically (this could also be shared through your own Facebook Page, if you have one, but I’m still not convinced that a Facebook Page is an effective use of a consultant’s time.) Another way to use specials is to link to them on a Facebook Events invite you’ve set up for a specific party or other selling event.  Knowing what the specials are might entice someone to attend.  You might also want to email a link to these specials to those on your mailing list, and you can use specials fliers on your company’s Page as a resource for your team.

Product Videos – Again, this is one of those cases where a general blast to your entire Facebook network is not a good idea.  However, you may also want to post this information to your Facebook Group/Page, and these are also great to feature in your monthly customer newsletter (provide a link instead of embedding, as most email programs will send emails with videos to the spam folder.)

Information Articles – As long as you are balancing articles with networking and relationship building, it’s fine to click that “Share” button in Facebook and share informational articles with your entire Facebook network.  Really think about whether or not the target market you’re developing on Facebook would be interested in the article, and if so, share away! (By the way, these are also appropriate for your Group/Page.)

Philanthropic Efforts – I think direct selling companies may do more philanthropic work than any other industry, and I’m not sure that everyone else knows that.  What an opportunity to share that fact through Facebook!  We all like feel-good stories, and highlighting the philanthropic work of your company and/or your team is a great way to share how amazing your company is.  As long as you are again balancing your posts with the personal tidbits that help people get to know you, and relationship-building, this is a great way to introduce your company to your network by expressing enthusiasm for your connection to an organization doing such good work.

Convention Information/Videos/Photos – When you are tagged in photos/videos from convention, your friends will see them.  That’s one way to subtly share how cool convention is without being over the top.  You might also do one (or at the MOST two) posts about how excited you are to be going to convention at the amazing location your company has selected.  But don’t go crazy here.  The convention information is more for you.  Share your enthusiasm on your company’s Page, but don’t go overboard sharing it through your own profile.

Facebook-Only Specials – Sometimes your company may have specials that are ONLY offered through the company Facebook Page.  Treat these the same way you would treat an opt-in list.  If people have signed up for info on specials (by joining your own Facebook Group or Page) feel free to share these specials.  But don’t spam your entire list.  People just won’t appreciate it. You can also use these specials as a way to encourage customers who have not yet joined you on Facebook to do so.  In your customer newsletter, let people know that you’ve just posted a Facebook-only special from the company.  To get access, all they need to do is join your Facebook Group.  (And once they do, you’ll be able to contact them more regularly with company information, increasing your chances of reorders.)

Ideas on Creative Ways to Use Your Products – Your company may be sharing ways to mix scents (if you’re a home fragrance company), decorate for the holidays, create new makeup looks, etc.  Are these appropriate to share through your profile?  As a general rule, no. These are more appropriate for a customer Group/Page.  Use this as your rule of thumb: if people can use the information you share right now, without spending a dime, then it is probably appropriate to share through your general profile.  If they need to spend money with you to make it work, then you’re better off sharing it through an opt-in Group/Page.

There is lots of great content being shared every day through your company’s Facebook Page.  You should be participating on the company Page regularly, because when customers and potential recruits come to check it out, an active Page gives the impression that your company is a great one to be associated with.  So express your enthusiasm for products and specials, share your love of the opportunity, and help folks understand why your company is so great.

Do NOT share your personal website address or try to recruit customers or prospects from the company Page.  This is bad form and will annoy your colleagues. Instead, treat the company Facebook Page as a resource for all, and share content as described above.  In that way, you’ll be able to put those resources to work for your greatest advantage.  And that way, everyone wins.

Now it’s your turn!  How are you using company Fan Page resources?  What techniques have been effective for you? Will you be making any changes? Can’t wait to read your thoughts below!

Jennifer Fong helps direct sales companies, direct sales professionals, and other home-based business owners leverage the power of social media to grow their businesses. A former direct sales company CEO, Jennifer is passionate about teaching direct sellers how to use social media tools to enhance their businesses in a strategic way. Visit Jennifer’s blog at http://www.facebook.com/l/d7813;jenfongspeaks.com and follow her on Twitter at http://www.facebook.com/l/d7813;twitter.com/jenfongspeaks.